Privacy Policy

This is how we collect and use your information.
Last updated February 01, 2026.

Introduction

This Privacy Policy explains how Scently (“Scently”, “we”, “our”, “us”) collect, use, and disclose information we collect about you when:
(i) you use our website at www.scently.cc and other online locations where this Privacy Policy is posted (together, the “Website”), and our Scently mobile application (the “App”) (the Website and App are collectively referred to as the “Site”); and
(ii) we engage in any off-line communications with you such as telephone, e-mail, and personal communications (“Off-Line”).

For purposes of this Privacy Policy, “Personal Information” includes any information that can be used to identify or locate you, such as your name, address, IP address, mailing address, contact information, email address, phone number, and other personal information, as defined by the laws of your place of residence. Your rights related to Personal Information, and how Personal Information is defined, may vary by jurisdiction.

What Personal Information We Collect

We collect and process the following categories of Personal Information of individuals Off-Line and through the Site:

contact information (name, physical address, telephone number, and email address);
age and gender;
account information (username and password);
payment information, including credit or debit card details, bank account information, billing address, and related data;
purchasing history, such as past product purchases, subscription details, order numbers, and product quantities;
information regarding your devices, IP address, and usage of the Site;
information from Site and Off-Line communications, including survey responses, contact preferences, and marketing interactions;
inferences drawn from the above information to create consumer profiles reflecting preferences, behaviors, and characteristics.

How We Collect Personal Information

We may collect Personal Information when you create an account or subscription, use or download the Site, complete surveys, browse the Site, review products, sign up for communications, contact us, or place orders.

We also collect information automatically through server logs, analytics tools, cookies, web beacons, and similar technologies. This may include browser type, operating system, language preferences, referring pages, timestamps, search queries, and navigation paths.

Cookies help improve Site functionality. You may disable cookies through your browser settings, though some features may be limited. Where required by law, we obtain consent before placing non-essential cookies. For more details, see our Cookie Policy.

We may also receive Personal Information from third-party platforms such as social media, advertising, and analytics providers. This may include demographic information, interests, advertising interactions, and device identifiers.

With your consent where required, Scently may use analytics services such as Google Analytics and Mixpanel to analyze Site usage.

Children and Privacy

If you are under 13, do not use this Site. We do not knowingly collect Personal Information from children under 13.

If you are between 13 and 17 years old, you may browse the Site but may not create an account or submit Personal Information. Parents or guardians who believe we have collected information from a minor should contact support@scently.cc.

How We Use Personal Information

We use Personal Information to operate, improve, and market our Site and services, including to:

process orders and payments;
provide customer support;
manage accounts and subscriptions;
communicate about products, services, and promotions (where permitted);
improve Site functionality and security;
conduct analytics, surveys, and marketing;
prevent fraud and enforce our Terms of Service;
comply with legal obligations;
fulfill any other purpose disclosed at the time of collection.

We may anonymize or aggregate data for analytics and business purposes in compliance with applicable law.

Sharing Personal Information

We may share Personal Information with:

service providers and vendors assisting with Site operations, analytics, advertising, and fulfillment;
affiliates and business partners (with opt-in consent where required);
professional advisors such as auditors and legal counsel;
third parties in connection with mergers, acquisitions, or asset transfers;
law enforcement or regulators when required by law.

We may also share aggregated or de-identified information that does not identify individuals.

Do Not Track

Our Site does not currently respond to “Do Not Track” signals.

Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or opt-out of certain uses of your Personal Information. Requests may be submitted to support@scently.cc.

California Privacy Rights (CCPA)

California residents have rights under the California Consumer Privacy Act, including the right to know, delete, correct, and opt-out of the sale or sharing of Personal Information. Requests can be submitted to support@scently.cc.

Account Deletion

You may request account deletion:

By emailing support@scently.cc
Through third-party account management services
Via the Scently website under Account → Personal Information
Through the website chatbot by requesting a live agent

Canadian Privacy Rights

We comply with Canadian privacy laws, including PIPEDA, and uphold principles of accountability, consent, data minimization, security, access, and transparency. Requests may be submitted to support@scently.cc.

Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Site.

Updating Your Information

You may update your account and shipping information by logging into your account.

Storage & Security

Personal Information may be stored in Los Angeles, CA, or in secure third-party data centers and cloud providers. We use reasonable administrative, physical, and technical safeguards to protect your information. However, no online transmission is completely secure.